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Help Desk

The Help Desk Module is an integral part of our platform, designed to streamline your IT support operations and improve customer satisfaction. With a comprehensive suite of tools for ticket management, automated workflows, and multi-channel support, our Help Desk Module helps IT teams resolve issues faster, stay organized, and deliver exceptional service.

Help Desk Module

What Can You Do?

Ability to open tickets via web interface and via e-mail.

Ability to automatically assign opened tickets to people or groups according to certain criteria.

Ability to add the approval mechanism for incoming tickets.

Ability to create a workflow for certain actions based on incoming tickets (if there is a certain keyword in the incoming ticket, it should go to that person, or if the priority is this, it should automatically go to that person's approval, etc.)

Ability to create SLA reports.

If there are subgroup companies according to customer structure, grouping tickets according to different companies.

Defining Custom SLA for each ticket.

Customers can customize ticket screens themselves.

Obtain the approval of the user who opened the ticket to close the ticket.

Automatic survey sending to the user after the ticket is closed.

Ability to assign tickets to another person within the team or subject this transaction to approval.

For more details request one-hour demo
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